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In my last blog I said to get someone’s attention that is hard to get to, rattle their cage. I did just that and I did not exactly hear from the person, I heard from a representative and made an appointment for lunch. My calendar stay rather full and the lunch date was today, after a five day wait. I made room on my schedule just for that. The cancellation was made by, again, a representative. Now this is twice I’ve been insulted or must the “queen” only speak through others? I do not; I speak for myself and make my own appointments. I am at home and “the queen” is in my home.
I had many things to talk about at the lunch and all week I was constantly thinking about it, rethinking it, listening to others (residents and staff) without them knowing I was listening. All the things I heard were interesting as well as disturbing. Because of some of the disturbing things, some of the staff is gone. Some of that is due to nepotism. I do not call her “queen” (I purposely did not capitalize the word) because of non-socialization but due to the nepotism also.
Yesterday I attended the Townhall Meeting and was surprised at the information that was given. The Head Maintenance man (he is new) talked the longest and answered many questions. This eliminated most of the things I wanted to talk to the “queen” about. This told me one thing; there is a lack of communication. Remember the old movie “Cool Hand Luke”? When the warden was about to punish Steve McQueen, he stated “What we have here is a lack of communication.”
I found out that there are volunteer committees, here at Imperial Plaza, which deals with almost every operation of Imperial Plaza. If everyone know about where to get information, complain or make a suggestion, a lot of things would not have gotten out of hand. That does not solve the problem with the staff and we here at Imperial Plaza have some very good people that are ready to leave after many years of service. I believe the solving of that goes back to nepotism, communication and socialization. By socialization I mean to get out among the people and be one-on-one (without an entourage) and to not make people afraid of their jobs (as I have heard from too many people).
I will make another date to see the “queen” and I will again attempt to help others. If anyone have any input, contact me.